Frequently Asked Questions

What products does Al Marj store offer?

Al Marj Store specializes in heritage and decorative swords, commemorative shields, luxury gifts, occasion boxes, graduation, promotion and retirement gifts, with the possibility of customization upon request.

Can products be customized with names or logos?

Yes, we offer a service to customize many products by adding names, logos, military ranks, and dedication phrases upon request.

How long does it take to process an order?

Processing time varies depending on the product type and customization requests, and the expected timeframe is specified when the order is placed. Express processing is also available for certain products.

Can a custom design be requested?

Yes, custom designs for shields, gifts, and swords can be implemented according to the customer's requirements after coordination with the customer service team.

Do you provide gifts for graduation and military promotion?

Yes, we provide a wide range of graduation, promotion and retirement gifts for officers and personnel in various military sectors.

What payment methods are available?

We provide several secure payment methods including Mada, Visa, Mastercard, Apple Pay, Tamara, Tabby and other payment methods available on the site.

Is shipping available to all regions of the Kingdom?

Yes, we provide shipping to all cities and regions of the Kingdom of Saudi Arabia.

How can I track my order?

After the order is shipped, the tracking number is sent to the customer via the contact information registered in the order.

Is exchange or return possible?

Exchanges or returns are possible according to the store's stated policy, noting that customized or custom-designed products may not be eligible for return.

Can the request be modified after it has been completed?

The order can be modified before the implementation or allocation phase begins, by quickly contacting customer service.

Are the products suitable for gifting?

Yes, all our products are designed to suit formal and personal gifts and special occasions, with the possibility of adding distinctive dedication phrases.

Is a gift wrapping service available?

Yes, luxury packaging options are available for many products and gifts.

How do I contact customer service?

You can contact us via WhatsApp, phone call or email during official working hours.

Are the swords on display for collection and decoration?

Yes, most of the swords on display are for display, collection, gifts, heritage decoration, and souvenirs.

Do you offer discounts or seasonal promotions?

Yes, special offers and discounts are launched during seasons, national events and holidays, and the latest offers can be followed through the website and our official accounts.

Why choose Al Marj store?

• High-quality luxury products.
• Professional customization of names and logos.
• Exclusive designs for special occasions.
• Shipping to all regions of the Kingdom.
• Fast and excellent customer service.
• Experience in graduation, promotion, and recognition gifts.