Complaints and suggestions

At Al Marj for Swords, Shields, and Luxury Gifts, we strive to provide a distinctive shopping experience for all our customers. We welcome any complaints, comments, or suggestions and will work to address them as quickly as possible.

Complaint submission mechanism:

• Contact via WhatsApp.
• Contact via email.
• Fill out the complaint form via the website.

Complaints processing time:

• The complaint will be reviewed within two working days.
• The customer is provided with a reference number to track the order.
• The customer is notified of the result of the processing as soon as it is completed.

We are always keen to develop our services and improve the shopping experience based on feedback from our valued customers.