Exchange and Return Policy - Al Marj Special Clothes Store
To ensure your satisfaction and trust, Al Marj Special Purpose Clothing Store adheres to a flexible and easy exchange and return policy, ensuring a comfortable and safe shopping experience for all our customers, whether for special clothing, purposive garments, swords, shields, gifts, or antiques.
1️⃣ Exchange and Return Terms : The customer can request an exchange or return within 7 days from the date of receiving the product, provided that the following conditions are adhered to:
- The product must be in its original condition and unused.
- Not to be washed or altered in any way.
- It must contain all original accessories and invoice.
2️⃣ Products not included
The following products are not included in the exchange or return:
- Custom products (tailoring or special designs).
- Discounted products are included in special offers if noted at time of purchase.
Note: For custom or embroidery orders, replacement is only possible if there is a manufacturing defect or damage to the product.
3️⃣ Replacement or return procedures
- Contact customer service via:
- Contact form via store:
- Fill out the exchange or return request form with all the required details.
- Prepare the product and send it via an approved shipping company, or visit the nearest store branch.
4️⃣ Shipping fees
- The customer bears the shipping costs for the exchange or return, unless the error is from the store (e.g., the product is incorrect or damaged).
- If the customer's invoice includes free shipping and they wish to return some or all of the products, the customer will bear the cost of free shipping in addition to the return cost.
5️⃣ Money Back
- The refund will be made using the same payment method used when purchasing.
- Typically, the refund process takes between 5 business days .
6️⃣ Tailoring or embroidery requests
- Detailed or embroidered items may only be exchanged if there are manufacturing defects or damage to the product .
7️⃣ Cash on delivery
- If you choose to pay upon receipt, any additional requests (tailoring, sewing, writing names, etc.) will not be processed until a down payment is transferred to ensure the seriousness of the request.
8️⃣ Additional inquiries
- For any inquiries or comments, you can contact our support team to assist you.
- Our goal is to provide an exceptional shopping experience that meets your expectations.
- Thank you for choosing Al Marj Store for Special Purposes .
