In order to ensure customer satisfaction and trust, Al Marj Store is committed to a flexible and easy exchange and return policy, according to the following conditions:
1. Terms of exchange and return:
- The customer can request a replacement or return within [3 days] from the date of receiving the product.
- The product must be in its original condition:
- Not used.
- Unwashed or unmodified.
- With all original accessories and invoice.
2. Products not included:
- Custom made products (tailoring or special designs).
- Discounted products on special offers if stated at time of purchase.
3. Replacement or return procedures:
- Contact customer service via:
- Fill out the replacement or return request form and provide all the required details.
- Prepare the product and send it via the approved shipping company or visit the nearest branch.
4. Shipping fees:
- The customer bears the shipping fees for return or exchange, unless the error is from the store (such as the product is incorrect or damaged).
5. Refund:
- The refund will be made using the same payment method used when purchasing.
- The refund process takes between [5] business days .
6. Additional inquiries:
- If you have any questions or comments, please contact our support team to assist you.
- Our goal is to provide an exceptional shopping experience that meets your expectations. Thank you for choosing Bisht Store.
If the customer's invoice includes free shipping, and he wants to return some or all of the products, the customer will bear the cost of free shipping in addition to the return cost.
Requests for details or embroidery of names:
Our customers have the right to replace the detailed or embroidered piece in the event of manufacturing defects or damage to the piece only.
Cash on delivery:
If the customer requests the cash on delivery option, no additional request (details, vault, name writing, etc.) will be prepared until an advance payment is transferred to ensure the seriousness of the request.
